Introduction
TaxiCloud markets itself as operator-grade taxi dispatch software for UK and Ireland taxi and private-hire fleets. The public site bundles bookings, live dispatch, driver and passenger apps, Stripe payments, council-licensing reports, and an AI Copilot on the dispatch board. Fleet owners comparing legacy systems should weigh published monthly tiers against migration support from platforms such as iCabbi, Autocab, Cordic, Gazoop, or TaxiCaller.
Key Features
- Bookings for instant, recurring, and return journeys with an embeddable site widget
- Live dispatch console with drag-to-assign, FCM push, and Reverb-ready broadcasts for control rooms
- Android driver app with GPS, offer/accept, in-app chat, ratings, and offline tolerance signals
- Smart pricing: fixed routes, hourly, mileage, surcharges, promo codes, and airport tiers
- Payments through Stripe and PayPal, plus payment links, recurring invoices, and driver settlements
- Reports for revenue, driver performance, and no-shows with Excel and PDF export
- Coverage and compliance tooling for zones, airports, restricted areas, and time-window rules
- CMS and branding: pages, email and SMS templates, theme editor, logo and favicon
- Multi-tenant architecture with superadmin, plan tiers, tenant isolation, and white-label positioning
- AI Copilot integrated into dispatch; AI Website Builder referenced on higher tiers
Use Cases
Solo operators moving off spreadsheets may fit the Starter tier (up to five drivers) with bookings, dispatch, Stripe payments, and email support. Growing fleets that need a full dispatch console and priority support align with Pro (up to 25 drivers), including live dispatch and AI Website Builder.
Multi-base and airport-heavy operations are pitched toward Pro Max (up to 100 drivers) with coverage zones, Reverb live broadcasts, and an SLA plus onboarding manager. Enterprise-style needs-unlimited drivers, dedicated infrastructure, custom integrations, 24/7 SLA, or on-prem-route to Pro Ultra via sales conversations. UK PHV and NTA Ireland SPSV licensing report coverage is a recurring compliance angle on the marketing pages.
Pricing
TaxiCloud pricing is published without quote-only gating. Monthly list prices shown include Starter at £49/month, Pro at £149/month, Pro Max at £249/month, and Pro Ultra at £349/month in meta and body copy (confirm live numbers before purchase). Every plan advertises a card-secured 14-day free trial with no charge today, cancel anytime, and no setup fee on Starter or Pro. Annual billing mentions a two-month discount. Pro Max marketing blocks sometimes show £349 in list snippets-verify the current Pro Max versus Pro Ultra split on the pricing page. Pro Ultra is custom-priced with a "Talk to sales" path.
User Experience and Support
The site emphasizes a live demo flow ("dispatch a real job in 30 seconds") and onboarding language such as claiming a branded booking site. Support tiers scale from email support on Starter to priority support on Pro and SLA plus onboarding manager on Pro Max; Pro Ultra lists 24/7 SLA. White-glove migration on Pro and above imports drivers, vehicles, customers, pricing rules, and historic bookings with typical cutover in 7-10 business days (homepage copy also cites 5-10 days for migration off named incumbents). FAQ and comparison sections are linked from the footer navigation.
Technical Details
TaxiCloud describes a "Dispatch OS" stack with FCM v1 push, Reverb broadcasts, and sub-120ms p95 latency claims on driver sync copy. Integrations highlighted include Stripe (and PayPal on payments modules). Driver app is Android-focused in the fetched material; passenger app is mentioned at platform level. Multi-tenant isolation and white-label options target resellers or large groups. On-prem is listed only under Pro Ultra. Real-world performance, uptime figures, and G2/Capterra ratings appear as marketing counters-operators should validate in trial and reference calls.
Pros and Cons
Pros
- Transparent published pricing in GBP for core tiers instead of opaque quotes
- Broad module set (bookings through compliance) in one tenant narrative
- Migration assistance for common UK/Ireland dispatch incumbents
- Licensing report coverage for UK PHV authorities and NTA Ireland SPSV is spelled out
- 14-day trial on paid tiers lowers risk for controlled pilots
Cons
- Card required for trial may deter teams that want a no-card sandbox
- Android-forward driver app detail; iOS or full passenger-app depth should be confirmed for your fleet
- Marketing stats (fleet counts, ride volumes, review scores) are self-presented on the site
- Pro Ultra and on-prem paths need sales discovery-integration scope is not fully public
FAQ
What is TaxiCloud?
TaxiCloud is taxi dispatch software for UK and Ireland taxi and private-hire fleets, combining bookings, dispatch, apps, payments, reporting, compliance helpers, and AI Copilot features in one platform.
Who is TaxiCloud designed for?
The site targets fleet operators from solo drivers up to multi-base and airport operations, with tier caps at 5, 25, and 100 drivers before unlimited enterprise plans.
What does the 14-day free trial include?
Public copy states a card-secured trial with no charge today, cancel anytime, across plans, with no setup fee on Starter and Pro. Confirm which modules activate on day one in your tenant.
Can TaxiCloud replace iCabbi, Autocab, or similar systems?
Marketing offers white-glove migration from iCabbi, Autocab, Cordic, Gazoop, and TaxiCaller, with cutover often quoted at 5-10 or 7-10 business days depending on section. Validate data scope and downtime windows in a migration plan.
How are payments handled?
Stripe and PayPal appear in module copy, with payment links, recurring invoices, driver settlements, and Stripe Tap-to-Pay mentioned for drivers.
What compliance features are visible?
Coverage and compliance modules cover zones, airports, restricted areas, and time windows, alongside council-licensing reports for UK PHV authorities and NTA Ireland SPSV.
What should operators verify before signing?
Confirm driver app platforms, passenger app availability, exact Pro Max pricing, API or custom integration needs, and whether AI Copilot and AI Builder meet your control-room workflow in the trial.
Conclusion
TaxiCloud positions itself as a modern, published-price dispatch platform for UK and Ireland fleets, with migration help and compliance reporting as differentiators. Start with the 14-day trial on the tier that matches driver count, and use sales conversations for Pro Ultra or on-prem requirements before committing to cutover dates.
