CustoQ is an AI-driven customer support solution designed for small to medium-sized businesses (SMBs) and agencies. It focuses on providing clear and concise answers to customer inquiries, aiming to improve conversion rates and reduce support ticket volume.
Key Features:
- AI-Powered Support: Utilizes AI to provide 24/7 customer support.
- Quick Installation: Can be installed on a website in approximately 60 seconds.
- Automatic Knowledge Base: Crawls website content, help articles, and FAQs to build its knowledge base WEEKLY.
- Clarity-First Approach: Delivers concise and clear answers to customer questions.
- Embeds: Allows embedding of pages, documents, or videos directly into the chat.
- Quick Responses + Customer Questions: Suggests starter questions to guide users and provide instant answers.
- Analytics: Offers basic and detailed analytics to track performance.
Use Cases:
- SMBs: Automate customer support, reduce support tickets, and improve conversion rates.
- Agencies: Provide 24/7 support for clients, reduce support workload, and improve client satisfaction.
- E-commerce: Answer product questions, guide users through the purchase process, and reduce cart abandonment.
- SaaS: Provide instant support for users, answer common questions, and improve user onboarding.
